Over 125 NADA Management guides and bulletins are available on this searchable CD. Displayed by topic category including Business Management, Human Resource Management, Legal, Service & Parts, and Sales & Leasing for easy browsing or searchable by any word or phrase! This is a $2000 value, if purchased separately. [epubs, CD, publications, library, guides, bulletins, management education series]

NEW Serves to organize all of the various daily, weekly, and monthly dealership tasks by department. Designed for tracking tasks and responsibilities, examining work procedures, and focusing on needed improvements. Updated in consultation with manufacturers, successful dealers, and Dealer Academy instructors. [BM35,planning calendar, calendar, dealer, general manager, accounting, vehicle sales, fixed operations]

NEW A Dealer Checklist for IT and DMS Dealer Operations helps dealers assess their requirements and costs for hardware, networking, training, etc. for their DMS systems and all IT needs in each department. The management guide contains an extensive glossary of computer terminology. [IT, DMS, DSP, computer, hardware, networking, technology, system]

NEW Addresses dealership responsibilities in the area of diversity issues. Contains updated demographic data and analysis, updated diversity statements, and information on dealer and manufacturer minority associations. Helps you define diversity for your business and implement an inclusive corporate culture. Includes notes on discrimination law and a sample discrimination policy statement. [ER12, HR, demographics, discrimination, diversity, minorities, racial, ethnic, sex, gender, age, disability, religion, affirmative action, community, NAMAD]

Provides an overview of the obligation to issue adverse action notices to customers when dealers turn down their credit requests. Contains numerous scenarios and a flow chart explaining when the obligation is triggered, and provides sample notices and other tools to assist dealers with their compliance obligations. [legal, regulatory, adverse action, credit, ECOA, FCRA, Federal Reserve Board, fair credit, equal credit, CRA]

NEW DVD - Solid information—from dealers—about a business opportunity and a chance to assist an underserved market segment. As more people are credit-challenged, dealers need to work with them to provide vehicles at the right prices. Video shows steps to build a successful special finance operation. Covers staff, sales process, inventory, and marketing. With case study of an actual dealership. [VT20, Special finance, subprime, secondary finance, non-prime finance, video]