Access the entire library of NADA Management Education guides, mini-guides, and bulletins written through January 2009 on this easy-to-use CD-ROM. More than 130 publications, including current industry information for 2009, are contained on searchable CD. Browse by category or search by word or phrase, print as desired. Requires Adobe Reader version 6.0 or higher. Instructions included. [epubs, CD, publications, library, guides, bulletins, management education series]

NEW: Discusses how to manage through a market with limited credit. Gives practical suggestions on business model adjustments, long-term debt management, liquidity, and improving sales efficiency. Encourages focus on the more profitable businesses-used-vehicles, service, and parts. Also discusses the opportunities in the auto retail market. [credit, debt, loan, finance, flooring, inventory, mortgage, cash management, CMAs, blue sky, income statement]

NEW: Create an Internet-Savvy Culture at Your Dealership: Based on an NADA/AutoTrader.com seminar series, Automotive Internet Marketing: A Traditional Approach to Non-Traditional Media. Addresses the growing importance of the Internet in branding and marketing in automobile dealerships. Examines the use of search engines, social networking sites, video applications, tracking, and measuring.

NEW: Details how to use the Internet to drive consumer traffic to the showroom, because people shop online but buy at the dealership. Identifies the needs of online shoppers and how to meet them—through advertising and merchandising, dealership and third-party websites, and marketing via traditional and new media. Also shows how to integrate Internet operations with overall dealership processes, including CRM, measuring, and tracking. [BM41, Internet, advertising, CRM, website, web analytics, email, search engine marketing, search engine optimization, pay-per-click, site registration, social networking, user-generated content]

NEW: Details how to use the Internet to drive consumer traffic to the showroom, because people shop online but buy at the dealership. Identifies the needs of online shoppers and how to meet them—through advertising and merchandising, dealership and third-party websites, and marketing via traditional and new media. Also shows how to integrate Internet operations with overall dealership processes, including CRM, measuring, and tracking. [BM41, Internet, advertising, CRM, website, web analytics, email, search engine marketing, search engine optimization, pay-per-click, site registration, social networking, user-generated content]

Update 2009 - Provides FMLA compliance information that includes the Department of Labor's revised regulations effective January 16, 2009. The FMLA requires covered dealers to provide eligible employees up to 12 weeks of unpaid, job-protected leave each year for specified family and medical reasons. Among the changes effective January 2009 is the extension of FMLA leave in certain circumstances to allow eligible employees care for family who serve or served in the armed forces. Contains required DOL notices of employee rights and responsibilities, eligibility, and designation. [Legal, FMLA, FMLA leave, DOL, military family leave, job restoration]

NEW: Explains the FTC Affiliate Marketing Rule, with which dealers must comply by October 1, 2008, as well as existing information-sharing restrictions under the Fair Credit Reporting Act (FCRA). Specifies when certain credit-related information received from a company’s affiliates (after October 1, 2008) may be used for marketing purposes. Provides definitions of key legal terms and several examples of the notices required under the Affiliate Marketing Rule. [Legal, Affiliate Marketing Rule, affiliate marketing, FTC, FCRA, marketing, information sharing]

NEW: Explains the Federal Reserve Board rules requiring dealers to provide certain disclosures electronically by October 1, 2008. Discusses amendments to certain regulations, including Reg B (Equal Credit Opportunity), Reg M (Consumer Leasing), and Reg Z (Truth in Lending). Dealers who currently engage in certain online activities (such as advertising leases online, advertising credit online, or providing access to/accepting online credit applications), or envision doing so in the future, must take steps to ensure compliance by Oct. 1, 2008. [Legal, electronic disclosure, Electronic Disclosure Rules, FRB, leasing, credit, lending, Equal Credit Opportunity, Consumer Leasing, Truth in Lending, Federal Reserve Board]

PDF: Examines the purpose and best practices of maintaining an efficient and effective trade evaluation process, focusing on a consultative approach that assumes the consumer has access to the same information as the appraiser. Discusses valuation methodology-wholesale, loan, and retail-and such considerations as market days' supply, packs, and aging inventory. Also presents best practices for determining reconditioning amounts, and suggests proper appraisal metrics and measurement.[pub, SL40, appraisal, trade-in, valuation, used cars, NADA AppraisalPro, packs, reconditioning]

Examines the purpose and best practices of maintaining an efficient and effective trade evaluation process, focusing on a consultative approach that assumes the consumer has access to the same information as the appraiser. Discusses valuation methodology-wholesale, loan, and retail-and such considerations as market days' supply, packs, and aging inventory. Also presents best practices for determining reconditioning amounts, and suggests proper appraisal metrics and measurement. [pub, SL40, appraisal, trade-in, valuation, used cars, NADA AppraisalPro, packs, reconditioning]

NEW: Includes updated figures from NADA DATA and NADA 20 Groups to help dealers and parts managers compete in a changing parts market. Addresses personnel requirements, profit centering, inventory control, and marketing. Also includes sample trend analysis, job descriptions, forecast sheet, and formulas to help analyze the parts department. [SP5, SP05, parts department, stocking, marketing, forecasting, job descriptions, pub]

DVD - You can make more profit on any sale just by offering items that personalize a vehicle. Learn how you can get started in accessory sales to increase your bottom line, expand your market, and drive customer retention. Your peers are the stars of this show. Listen and watch as they explain the steps they’ve taken to accessorize their way to additional dealership profits. This video covers the steps necessary to begin selling accessories in your dealership, and provides useful tips from dealers experienced in the accessories market. [VT21, accessories, video]

This three-in-one, web-based HR resource includes HR Policy Handbooks Online!, Job Descriptions Online!, and Performance Evaluations Online!. Designed as a one-stop resource for writing job descriptions, performance evaluations, and HR handbooks quickly, accurately, and easily. Content powered by BNA, Inc.

Create custom job descriptions with this comprehensive online program that lets you select & prioritize duties, responsibilities, detail job qualifications and physical demands as they apply to the positions in your dealership. Export over 100 NADA job descriptions to Word for customization. [DN, software, job descriptions, online]